PATIENTS, carers and relatives in Moray are being asked to give their opinion of Dr Gray’s Hospital in an anonymous patient poll.
They are being asked to share their experiences of healthcare at the hospital by the ‘Patient Opinion’ an independent, non-profit social enterprise which runs a website where people can anonymously share their experiences of healthcare, good and bad.
Patient Opinion is working closely with NHS Grampian, in a bid to help them with this new way ,to listen to patients and relatives.
“Patient Opinion gives people a way of sharing what they think of the services they have received,” said Anne Marie Walsh, Clinical Quality Facilitator at NHS Grampian, “to say what was good - and why - about their care and treatment and also to make suggestions about how NHS Grampian could be improved.”
she said that people can also see how NHS Grampian responds to these issues, concerns and compliments and what changes they make as a result.
“We have a host of leaflets, cards and caption sheets showing the public how to do share their experiences on Patient Opinion,” she said. “We will also have laptop on the day which we will use to upload stories right away.”
The work will primarily focus on Wards 5, 6 and 7, A and E and then move on to outpatients. As well as gathering general patient experience the team will also focus on improvement targets that were identified from national The Better Together Survey carried out in 2010.
Patient Opinion has been used in a number of NHS Boards in Scotland to pilot the use of social media as a tool for seeking feedback from patients, relatives and carers on their experiences in healthcare.